Quality Matters

Every job we do is special in it’s own way and this one was no exception. Sharon had purchased shutters for her new home from a well-known national blinds and shutter company but it had all gone wrong and she was left with poorly fitted shutters that looked awful and functioned badly and she was at the end of her tether as there seemed to be no resolution.

When she called us we went over and above to help her resolve the issue. Charlie gave her advice on how to approach the company and ask for a refund for the poorly fitting shutters and then we surveyed to make sure the new shutters we would fit were going to fit perfectly and look beautiful.

We carefully removed the badly fitting shutters on the day of the installation and fitted the new ones with the care and attention which we’re renowned for.

The result?

Beautiful shutters and a delighted customer whose story ended happily!

As she turned to me and said “ It’s not just about price is it, Charlie?” it echoed my own sentiments: Always look at value and quality before a ‘bargain’ price…

Sharon had this to say about the experience:

“We initially hired a well-known national company, believing that quality and customer service would be high. We could not have been more wrong. We had so many problems: missed appointments, materials delivered late or not at all, poor installation and workmanship, damage, and terrible customer service.

Fortunately, Beautifully Shuttered came to our rescue. Charlie and his team are so professional and just all round nice people to work with. Charlie is so knowledgeable and knows what works well in different spaces. We are so pleased with the final result and cannot recommend Charlie and his team highly enough.”

Sharon & Dan